Let’s talk reviews on social media anywhere from Yelp, Facebook, and Google. Coming from the old school we never worried about social media and the web reviewers, all work was from word of mouth this is a topic that we must discuss because in the world of photo shop and Pinterest everyone wants instant gratification and sometimes that is not possible. Stylist have to start somewhere and that is with the canvas that is presented. Salons and stylist have been held to higher standards now that reviews have taken over. Client now don’t listen to stylist they listen to google in there research.
Old ways clients come in with magazine pictures and we talk about how we can achieve the look and move forward with service. New ways client comes in with formula they pull off internet and have black hair and want to be blonde in one service and pay 100 dollars. Welcome to Pinterest and Photo Shop, that isn't reality.
Listen we have received reviews on Color Correction that don't paint a full picture. Color Corrections can be a costly service and the results may not happen in one day. Even thou It was explained in consultation. We are told they didn’t get what they wanted from the stylist they 1st went to, but never explain the condition of their Hair before the original service. When is the best time to give us a review of your hair, at the time of your consultation. Let us know everything that has happened to your hair, how was it before your original service, what are you really expecting, then let us work with you to get you there.
Can a negative review turn into a positive? Yes, as a salon and blonde hair color experts in South Tampa, we will listen to feedback and grow from there. We do are best to please our clients, but also keep your hair in the best shape it can be. The integrity of your hair is a high priority, destroying it in one day to meet your goal is not, let us take our time to get you to your goal.
So as business owner I never go off reviews when I pick a place because a lot of time you cant respond as a business over like you would want u and a lot of time a lot of people take advantage of this service to hold a review over your head to get service for free listen we all about better are business but I believe it has been taking to far.
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